The Maths Factor is Carol Vorderman's online maths tutoring site for primary school-aged children.

Included in one subscription, we offer a range of products: the 'main' Maths Factor Course, our Revision Clubs, Times Tables Catch-up, Mighty Algebra Club and, when the time comes, our popular Summer and Winter Clubs.

To read more about The Maths Factor and how it works, click here.

Yes, we'd be delighted if you have a look around. Take our Guided tour here.

If you still have questions, please do not hesitate to contact us here.

At the heart of The Maths Factor is The Maths Factor Course. The Course is organised into 32 topics, designed so that children continuously build on and practise basic arithmetic skills, particularly: addition, subtraction, multiplication and division. Children progress through the topics by completing daily sessons.

The topics
The topics are in sequence with the national curriculum. The Maths Factor Course has 3 main 'stages', each represented by a bird character:

• Explorer bird: Key Stage 1 level topics
• Adventurer bird: Lower Key Stage 2 level topics
• Pioneer bird: Upper Key Stage 2 level topics

To make sure that we don't interfere with what children are being taught in school, we cover all of the key teaching methods.

Our topic tree shows you all of the topics in sequence.

The sessions
The Maths Factor's short sessions have been designed for daily use - repetition consolidates learning, so we want children to practice, practice, practice! We teach concepts in small steps, emphasising fun and ultimately increasing children's confidence.

Each session starts with a lively video tutorial by Carol, followed by a fun warm-up and then a practice. There are over 1,000 of these sessions, arranged within the 32 topics. Visit our topic tree to view sample sessions.

It's important to us that all children learn at the pace that's right for them and that they are supported whatever their level.

With this is mind, although the topics are aligned with national curriculum levels, The Maths Factor Course will not necessarily coincide with what your child is working on in school, but support your child in their learning at the level that is right for them. Your child will progress through the topics in order (although you can change the topic that your child is working on, if you wish).

If you'd like some information on the material covered in each topic, including the topics' corresponding school years, please see our Topic Guide

(Note that we don't show this age guidance to the children, so they have the option of working at their own speed.)

• All Year 1 topics: 12 questions only
• Year 2 topics (More adding up, More subtracting): 18 questions
• Year 2 topic (1,2,5,10 Times table): 24 questions
• Year 3-6 topics: 24 questions

All of The Maths Factor's products are included in your subscription.

Under the 'Games and fun!' tab, you'll find our Games Centre, along with our Revision Clubs, Times Tables Catch-up, and Mighty Algebra Club.

Revision Clubs

The Revision Clubs are a great way to boost your child's confidence, particularly before their SATs or 11 Plus tests. The Clubs target specific topics, providing clear step-by-step worked examples, video lessons, and over 1000 practice questions. Children earn gold stars for their achievements in the Revision Clubs, so the Clubs are a fun way to build in some extra practice.

Times Tables Catch-up

Here, children can practise their times tables by watching video lessons, completing practice sessions, and even downloading the MP3 tracks for the times tables songs.

Mighty Algebra Club

The Mighty Algebra Club is open to all children who are subscribed to The Maths Factor, though we particularly recommend it for children aged 9-11. Lessons with Carol, along with opportunities to complete practice sessons and to earn gold stars, provide a good introduction to the topic of algebra.

These are our seasonally-themed Clubs, designed to allow children to practise what they've learnt over the school year and to stay entertained during the school holidays. The clubs will be open for 3 months from the 1st July and 1st December.

There is a Club for each school year group, plus an extra 'challenge' Club for year 6 children to help them to prepare for secondary school.

To encourage daily practice, we've created the 30 Day Challenge. Your child can start the challenge on any day, and just needs to complete one session per day for 30 days. If your child completes all 30 days of the challenge, they'll receive our 30 Day Challenge medal template so they can make their own medal at home!

They can also obtain virtual awards for completing a specific number of days in the challenge as follows:

• 15 ticks = Bronze Cup
• 20 ticks = Silver Goblet
• 25 ticks = Gold Trophy
• 30 ticks = Make your own Medal template! (There are 10 medals and 2 cups to collect)

The games have been ordered to match those in the bird stages: that is, they've been organised according to their key stage level.

Children need to have covered the material in earlier games in order to unlock the later, more complex ones.

Each game has a 'champ score' - that's the highest score that any child has achieved on that particular game.

Your child can use the marbles they have been collecting to play Marble Pachinko. It's our fun little game where they win tokens towards a charity: The RSPB, Tiggywinkles or Dogs for Good. Your child should encounter this new feature when they finish a session, alternatively it can be found on the home page when they are signed in.

You can start playing marble Pachinko when your child gets 10 marbles.

Your child will be awarded with their first gold marble when they collect 150 marbles and then another gold marble for every 50 after that. For example, if your child enters the game with 160 marbles they will be playing with 110 marbles and 1 gold marble. If we gave a gold marble at 50 marbles then your child child would only have 2 marbles to drop when they have 51 marbles and so the game would be finished very quickly.

They will not lose any marbles when they play the game, they will keep adding to them as they complete more sessions having more marbles to play with as they progress through the course so a better chance of earning more tokens for their favourite charity.

There are various ways that you can monitor your child's progress.

Progress emails

You can receive progress emails to notify you when your child is starting a new module, when they've finished a topic, or if they've struggled with a session. You can set if/when you'd like to receive these emails from the 'Email Settings' page in your parent zone.

Parent zone - view your child's progress

You can see how your child is doing at a glance by viewing their progress in your parent zone. There, you can see how many topics, modules and sessions your child has completed, as well as how they scored in their last session.

After each session, you can view your child's 'Results Card'. This contains information on your child's score, including the answers they got right and any they got wrong (including the correct answer).

You can view the results of all of your children's previous sessions by clicking on 'See complete learning history' (in the 'Last Session' box).

Course topics page

For a broader overview of how your child is progressing through The Maths Factor Course, you can go to their 'Course topics' page. From this page alone, you can see all of the topics in the course, the number of sessions in each topic, the topics your child has completed, where they're currently working, and those topics yet to be completed.

Tower of Achievements

Under the 'Games and fun!' tab, you can click to view the Tower of Achievements. This shows you and your child all of their achievements on The Maths Factor to date, and encourages them to keep going and reach the next milestone.

There are plenty of ways you can support your child's learning on The Maths Factor. These include:

Carol's advice for parents

You'll receive regular updates on your child's progress, containing advice from Carol and links to selected printable resources.

You can also view Carol's advice by clicking on the blue 'Carol's advice for parents' marble from the 'Home' tab.

Printable resources

All of our products have supplementary printable resources and games, which you can use away from the computer.

You can find all of the resources by going to the 'Games and fun!' tab and clicking on 'Print and play'.

The resources which show automatically will be those for the Course topic that your child is currently working on, but you can use the dropdown arrows to view resources for other products/topics.

Video search

If you think that your child would benefit from watching a video lesson again, or you'd just like to look through the videos, you can find them all via our 'Video search' (under the 'Games and fun!' tab).

Your child can also add videos to their 'Favourites', so that they can find them easily again in future.

The Tower of Achievements can be found under the 'Games and fun!' tab. It's a fun way for children to look at all they've achieved on The Maths Factor so far, and encourages them to make the next milestone.

If your child gets less than 40% in a session, it may stop their practice part way through, and a message appears saying "You seem to be struggling with this practice. Why don't you come back tomorrow and have another go?"

Please try to complete the session later making sure you watch Carol's teaching video before the practice.

'Total marbles' counter

Each time your child completes a session, they will get a marble. The 'Total marbles' counter therefore records how many sessions, in total, your child has completed. (Please note that if your child repeats a session that they've previously completed, they will not be awarded a second marble for that session.)

'Total correct answers' counter

This counter records the number of correct answers, at first attempt, for practice sessions completed in the 'main' Maths Factor Course and in the Maths Factor Clubs.

Gold stars are awarded by doing practices in our club sessions. These include the Revision Clubs, Mighty Algebra and the Summer & Winter Clubs (when they open). These are all found under the 'Games and fun!' section.

It's up to you and your child - there's no minimum/maximum number of sessions to be completed per day.

However, we do recommend that your child aims to do 1 session per day (so, 5 sessions per week). Regularity helps to consolidate learning, but we don't want to overload your child, either!

We recommend having a look at our Topic Guide, so that you can see whereabouts in the Course your child is currently working. You can then change the topic to one you think is more appropriate for their current level.

(Note that we don't show the topic age guidance to the children, so they have the option of working at their own speed.)

If you'd like some help, please contact our friendly support team here

To change the topic your child is working on:

1. Go to the 'Course topics' page (when your child is signed in)
2. Click on the topic that you'd like
3. You'll be asked to select a module- select the first one (unless you'd like to start further into the topic)
4. You'll then be prompted for your parent password. This is required any time your child moves position within the course
5. Once you've put in your password, your child will be able to start their session in the new topic from their 'Home' page.

Yes. To repeat a session, just click on its marble (in the relevant topic/module) and click to 'Jump back'.

You will be asked for your parent password to verify the move.

Please note that your child will not receive an extra marble for this repeated session in their Total marbles counter.

In order to complete the 30 Day Challenge and receive the template to make their own medal, your child needs to complete one session per day for 30 consecutive days.

Your child can also obtain virtual awards for completing a specific number of days in the challenge as follows:

• 15 ticks = Bronze Cup
• 20 ticks = Silver Goblet
• 25 ticks = Gold Trophy
• 30 ticks = Make your own Medal template! (There are 10 medals and 2 cups to collect)

(Please note that the 30 Day Challenge requires the completion of The Maths Factor Course sessions. Completing sessions or games in our other products, e.g. Revision Clubs, will not count towards the 30 Day Challenge.)

To print a current certificate:

1. 1. Go to your parent zone
2. 2. Click on 'My child's progress' tile
3. 3. Click on your child's profile
4. 4. Scroll down to 'Last 10 course session scores' box
5. 5. Click 'Show results certificate'.

To print a past certificate:

1. 1. Go to your parent zone
2. 2. Click on 'My child's progress' tile
3. 3. Click on your child's profile
4. 4. Scroll down to 'Last 10 course session scores' box
5. 5. Click on session in the bar chart
6. 6. Click 'Show results certificate'.

In the 'Last 10 course session scores' box, click 'See complete learning history'.

You'll then be able to view all of your child's previous results and print any of the certificates.

Each of the results certificates has a practice results card on the reverse, so that you can see which questions your child got right, which they got wrong, and the correct answers.

Yes!
We know that you will want to share your child's success with other family members and friends, so you can add respondents via the 'Email Settings' page in your parent zone.

To select if/when you'd like to receive progress emails:

1. Go to 'Parent zone'
2. Click on 'Email settings'
3. You will see that boxes are ticked, defining which progress emails you will receive. Select/deselect these boxes as appropriate.

If you need to reset your password:

1. Press 'can't sign in' on the login page
2. Select 'I've forgotten my password'
3. Enter the email address you used to set up your account. You'll then be emailed a link to reset your password.

To view and/or change your child's login information:

1. Sign in to your 'Parent zone', then click on your child's profile.
2. Press 'Show' (at the top of the page in the 'child's details' box). This will show you your child's details including their username.
3. From this page, you can also choose to 'Change password'. You do not need to know your child's old password to create a new one.

Yes.
As The Maths Factor course is tailored towards each individual child's learning requirements, you need to purchase a subscription for each child.

Your child will be able to access all of The Maths Factor's products under one subscription.

We're delighted you'd like another child to join us!

From your 'Parent zone' page, click 'Add new child'. You'll then be able to set up your child's subscription.

We're delighted you'd like to recommend us to a friend- thank you!

From your 'Parent zone', you can click to 'Tell a friend!'. For every friend who subscribes to The Maths Factor, you will get £4.99, and your friend will get their first month for just £1.

For the terms and conditions of our 'Tell a friend' offer, please click here.

If you and your child are joining The Maths Factor for the first time, you can enjoy the first 21 days for free.

When joining, you will be asked to select the payment plan that suits you best, but we will only deduct the money from your account once the free trial period is over. You can cancel your subscription at no charge any time within the 21-day trial period.

The 14 day money-back guarantee also applies to you, so if your trial period is over but you are still within the first 14 days of paid usage of your account, you can cancel your subscription and have your money refunded.

We want you to be completely happy with your purchase.

If you decide that The Maths Factor isn't for you, you can cancel your subscription within 14 days of your initial payment under our 14 day money-back guarantee. We will then cancel your subscription with immediate effect and refund your payment.

If you'd like to take a break from The Maths Factor for a while, you can cancel your subscription via your 'Parent zone > My account settings', then re-subscribe at a later date.

So long as you re-subscribe within 12 months of when your current subscription ends, your child will be able to pick up where they left off.

Yes. To change your subscription length:

1. Sign in to your 'Parent zone'
2. Go to 'My account settings'
3. Scroll down to the 'Subscriptions' box. You'll then see a green button that reads 'Active. Click to change' next to your child's name - click this button.
4. Click the blue 'Change subscription' button.
5. Follow the on-screen instructions to update your subscription.

If the yellow button that reads 'Processing payment' is showing next to your child's name, this means we are currently trying to take a payment from your account so you will be unable to make any changes to your subscription at this time. Please come back to try again in a couple of days.

You can update your subscription to The Maths Factor from your parent zone on the website by following these steps:

1. Sign in to your 'Parent zone'
2. Go to 'My account settings'
3. Scroll down to the 'Subscriptions' box.

If the green button that reads 'Active. Click to change' or the red button that reads 'Issue. Click here' next to your child's name is showing:

1. Click the green button.
2. Click the blue 'Change subscription' button.
3. Make sure the correct payment frequency is selected then scroll down and click the proceed to checkout button. You will then be able to put in your new card details.

If the yellow button that reads 'Processing payment' or 'Reattempting payment' is showing next to your child's name, we are currently trying to take a payment from your account so you will be unable to make any changes to your subscription at this time. Please come back to try again in a couple of days.

If the grey button that reads 'Expired. Click to resubscribe' is showing next to your child's name then click the button to set up a new subscription.

We’re sorry that you’re thinking of leaving us. You can cancel your subscription by following these steps:

1. Sign in to your 'Parent zone'
2. Go to 'My account settings'
3. Scroll down to the 'Subscriptions' box. You'll then see a green button that reads 'Active. Click to change' next to your child's name - click this button.
4. Click the red 'Cancel subscription’ button.
5. Follow the on-screen instructions to cancel your subscription.

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days to cancel your subscription and receive a full refund.

There’s no app - to access the site, just open up your web browser, go to www.themathsfactor.com, and log in as usual. It works beautifully!

You can 'Add to Home Screen' or 'Add Bookmark' to make it quicker to access the site. The Maths Factor is not available in offline mode.

• 1. Sign in to your 'Parent zone'
• 2. Go to 'My account settings'
• 3. Scroll down to the 'Subscriptions' box. You'll then see a grey button that reads 'Expired. Click to re-subscribe' next to your child's name - click this button
• 4. Follow the on-screen instructions to set up your new subscription

That's it! Your child will then be able to continue with their course from where they left off: their marbles and sums counter will not be lost.

• Your username is usually your email address but if you have forgotten your username:
• Press ‘can’t sign in’ on the login page
• Select ‘I’ve forgotten my username’
• Enter the email address you used to set up your account and have your username sent to you.

The links to the printable resources in the parent emails will expire after 3 days. You can find all of the resources via the 'Games and fun' tab, under 'Print and play'.

Please don’t use your parent login on more than one device, you can only be logged into The Maths Factor on one device at a time. If you log into a second device, the first device will be logged out but your child (if they’re using it) may not notice and their results won’t be saved.

Your children can be signed in to The Maths Factor at the same time when they sign in using their own login details via the child sign-in page.

You can view and edit your child's username and password as follows:

1. Sign in to your 'Parent Zone'
2. Go to 'My children settings'
3. Select your child
4. Here you can view your child's username and also add a password.

There are a couple of reasons that your child's results aren't saving:

1. Please don’t use your parent login on more than one device.
You can only be logged into The Maths Factor on one device at a time.
If you log into a second device, the first device will be logged out but your child (if they’re using it) may not notice and their results won’t be saved.

2. The session is timing out.
For security reasons, the session will time out after 40 minutes.
If your child starts their practice session, but the session is left idle for more than 40 minutes (or your child takes longer than 40 minutes to complete the session), the results may not save.

3. The WiFi connection has been lost.
If you connect to the internet via WiFi the results may not save if you lose your WiFi connection.
This could be because you have a weak signal or you have moved out of range or the service is lost.

If you are still experiencing problems could you please contact the Support team via our contact form here.

Please could you try:

1. Clearing your browser cache, then trying again
2. Accessing The Maths Factor via a different browser (e.g. Google Chrome, Internet Explorer, Firefox etc)

If you are still having technical difficulties accessing the site, please could you contact our Support team here, and tell us:

1. What sort of device you are using (e.g. PC, Mac, laptop, tablet)
2. Which operating system you are using (e.g. iOS7, Windows 10 etc)
3. Which browser and version you are using (e.g. Google Chrome, Internet Explorer 10, Firefox etc)
4. Are you using WiFi to connect to the internet?

The first thing to check is that you have sufficient internet connection/speed to play the videos, and that you are using a recommeded browser. You can find our recommended technical specifications here.

If you have the recommended specifications on your device, please could you try:

• Clearing your browser cache, then trying again
• Accessing The Maths Factor via a different browser (e.g. Google Chrome, Internet Explorer, Firefox etc)

If you are still experiencing problems, please contact our Support team here, and tell us:

1. Are you using WiFi to connect to the internet?
2. What sort of device are you using (e.g. PC, Mac, laptop, tablet)?
3. Which operating system are you using (e.g. iOS7, Windows 10 etc)?
4. Which browser are you using (e.g. Google Chrome, Internet Explorer 10, Firefox etc)?
5. Do the videos play when accessed via the video search (under 'Games and fun'), or is it the case that they don't play in the video search or in the session?
6. What happens when you click on the video icon? For example, does the screen go blank, can you see the video but not play it, does the play button show etc? Are any error messages shown?
7. Is this a recent issue? Have you been able to view videos before?

The first thing to check is that you have sufficient internet connection/speed to play the videos. Problems with the videos pausing and/or buffering are likely to be due to poor connection. The videos will probably play better if you are connected to WiFi (instead of 3G/4G).

If you have sufficient internet connection, but are still experiencing problems with the videos, please could you try:

• Clearing your browser cache, then trying again
• Accessing The Maths Factor via a different browser (e.g. Google Chrome, Internet Explorer, Firefox etc)

If you are still experiencing problems, please contact our Support team here, and tell us:

1. Are you using WiFi to connect to the internet?
2. What sort of device are you using (e.g. PC, Mac, laptop, tablet)?
3. Which operating system are you using (e.g. iOS7, Windows 10 etc)?
4. Which browser are you using (e.g. Google Chrome, Internet Explorer 10, Firefox etc)?
5. Do the videos play when accessed via the video search (under 'Games and fun'), or is it the case that they don't play in the video search or in the session?
6. What happens when you click on the video icon? For example, does the screen go blank, can you see the video but not play it, does the play button show etc? Are any error messages shown?
7. Is this a recent issue? Have you been able to view videos before?